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FAQ

• What is the (shipping) status of my order?

  You will receive a shipping confirmation by email containing a tracking number as soon as your parcel has been dispatched. You can use this to track the progress of your delivery.

  You can also check the current status of your shipment in your order history if you have previously set up an account with us.

• How can I return or exchange items?

  We grant you a voluntary return period of 100 days after receipt of the goods. Be careful not to remove attached labels or dirty the item.
  Unfortunately we do not offer a return for exchange service. Simply, return the item to us for a refund and place a new order for the item you want via the online shop.

  You can download and print your own Bergfreunde return label on our website. The shipment costs listed on our returns page are settled with your credit note.

  Alternatively, please put sufficient postage on the parcel and send it to:
  Bergfreunde GmbH, c/o Rhenus Warehousing Solutions, Colemanstrasse 11, 35394 Gießen - Germany

  For further details, please see our returns page.

• How and when do I get my money back if I return something?

  You will receive a confirmation email and your return will be refunded as soon as we have received and processed your return (usually within 7-10 days from the day we receive your returned items). For the refund, we will use the same payment method you used when placing your order.

  For further details, please see our returns page.

To save you time, answers to the most frequently asked questions can be found in our FAQ. Otherwise, please feel free to send us your request.

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