Delivery and payment

Once your order is on its way it will get to you via the shortest possible way, without any hassle for you! That means: Our logistics team will process your order lightning fast. And all this will happen at a fair price with no hidden extra costs!

It can take longer to ship orders containing special items (e.g. tents, mountaineering backpacks, crash pads, walking sticks, sleeping bags, electronics and liquids) because these products are stored separately and manually packed.

Our shipping costs at a glance

Shipping country Shipping costs
Germany € 3,45
up to an order value of € 69
Free delivery
from an order value of € 69
Austria,
Netherlands
€ 3,95
up to an order value of € 69
Belgium,
Denmark,
Finland,
France,
Ireland,
Italy,
Luxembourg,
Poland,
Spain,
Sweden
€ 5,95
up to an order value of € 69
Portugal € 9,95
up to an order value of € 69
Czech Republic € 5,95
up to an order value of € 100
Free delivery
from an order value of € 100
Bulgaria,
Croatia,
Cyprus,
Estonia,
Greece,
Hungary,
Latvia,
Liechtenstein*,
Lithuania,
Malta,
Romania,
Slovakia,
Slovenia
€ 9,95
up to an order value of € 100

* For our customers in Liechtenstein: The German VAT of 19% will not be applicable! The net prices will be displayed to you, once you have logged in at the shop. Bergfreunde will also take care of processing and customs clearance. You will have to pay the taxes applicable for your country and any relevant customs fees at the time of parcel delivery – All necessary documents are included in the parcel!

Unfortunately, we are currently unable to deliver to Greenland or the Faroe Islands.

Current delivery information

Please find your country's most recent delivery information on the DHL page.

Transport damage

Please check your shipment for completeness and transport damage immediately upon receipt and refuse to accept it if there is visible damage. 

If this is not possible, please photograph the damage and keep the box for the time being. Please contact our team immediately at contact or +49 7121/70 12 0. The damage must be documented as soon as possible so that your right to claim a refund doesn't expire. 

Failure to file a claim or contact us will not affect your statutory warranty rights. However, doing so allows us to file our own claims against the carrier provider or transport insurance.

Payment methods

Also for our payment methods: We want to make your shopping experience as easy as possible. And even more important: All this without any cleverly hidden "service charges".

Our payment methods at a glance

Payment methods Country Notes Differing delivery address
Credit / Debit Card
(up to 1500 €)
All

Your card will be charged when you place your order. Your credit/debit card provider may ask you to confirm the payment after your order is completed. Please follow the steps shown.

PayPal All

You will be redirected to PayPal during the ordering process. You will then be returned to our shop to complete your order.
The amount to be paid will be debited from your account via PayPal after completion of your order.

Apple Pay
(up to 1500 €)
All

Easy and secure payment with Apple Pay.
To use Apple Pay, you need to activate payment via Apple Pay and use the Safari browser on your Apple device.

Direct transfer Germany, Austria,
Belgium, Netherlands,
Italy, Spain

Select instant bank transfer and at the end of the order process you will be automatically redirected to Klarna's instant bank transfer. The payment is made in real time through Klarna via your bank's online banking.

iDEAL Netherlands

Use iDeal and benefit from the direct shipping of goods that are in stock. At the end of the ordering process you will be forwarded automatically to iDeal.

Bancontact Belgium

You will be automatically redirected to Bancontact at the end of the ordering process.
You will need an account linked to Bancontact and a smartphone or card reader for authentication.