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"Questions, suggestions or feedback? Give us a call or simply fill out the contact form."

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Please note

Due to a high number of orders, we are currently experiencing shipping delays. It is not possible to prioritize the shipping of specific orders. As soon as your order leaves our warehouse, you will receive a confirmation email. We sincerely apologize for the delay!


What is the (shipping) status of my order?
How can I return or exchange items?
How and when do I get my money back if I return something?

To save you time, answers to the most frequently asked questions can be found in our FAQ. Otherwise, please feel free to send us your request.

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Bergfreunde GmbH
Bahnhofstr. 26
72138 Kirchentellinsfurt

Phone: +49 7121/70 12 0