Customer information

Customer information regarding the conclusion of distance contracts and further information about electronic contract conclusion

A. Customer information regarding the conclusion of distance contracts

The following information is provided in an effort to satisfy our statutory responsibility to provide information about distance contracts and electronic commerce.

Our General Terms & Conditions (T&C) are available for review via the following link:

You will receive all information latest at the time of delivery of the goods in written form. You can alternatively download and store the information to your hard disk.

1. Identity of the Seller

You are concluding distance contracts with

Bergfreunde GmbH
Represented by the managing directors Ronny Höhn, Matthias Gebhard
Bahnhofstr. 26
72138 Kirchentellinsfurt
Phone: +49 7121/70 12 0

Commercial Registry Court Stuttgart
Registration Number: HRB 382746
Company Headquarters: Kirchentellinsfurt

VAT ID: DE814634846

2. Conclusion of the contract

(1) The Customer can select products from the online offering and collect these in a so-called shopping cart by clicking the button "Buy now". By clicking the button "Submit binding order", you are submitting a binding offer to purchase the products in your shopping cart. The Customer can modify or view the information at any time. The Seller will then send an automated order confirmation to the Customer via email, in which the order is itemized and which can be printed out via the "Print" function. The order confirmation does not constitute a binding acceptance of the order. A contract of purchase for the payment types prepayment/bank transfer, invoice or cash on delivery is concluded at the time of dispatch of an order confirmation via email or the delivery of the goods. For the payment types credit card, debit card, iDeal, direct debit or PayPal, the contract is concluded when the Customer initiates the payment order.

(2) The contract in text form is saved by the Seller and will be sent to the Customer alongside the effectively included Terms & Conditions via email.

Please read our T&C for more information.

3. Delivery and delivery reservation

(1) The delivery period for shipments is stated on the relevant product page. The beginning of the delivery period is determined (depending on the selected payment type) in accordance with sections 2 and 3.

(2) For orders with the payment type prepayment/bank transfer, credit card, debit card, iDeal, direct debit or PayPal, the delivery period begins one day after payment conclusion. The payment period for all other payment types commences one day after placing the order.

(3) Where the start of the delivery period falls on a Saturday, Sunday or public holiday, the start and end dates of the delivery period shall be moved to the next workday.

(4) A delivery period of 2-4 workdays applies for deliveries outside of Germany. The beginning of the delivery period shall be governed by sections 2 and 3.

(5) Deliveries shall be made only to the countries listed in shipping costs overview/delivery restrictions and with the restrictions and/or shipping types stated in shipping costs overview/delivery restrictions. The same information can be additionally accessed via the "virtual shopping cart".

(6) All deliveries are subject to the correct and timely delivery to us by our suppliers.

Please read our T&C for more information.

4. Purchase price and shipping costs

(1) The prices stated are gross prices in EUR and include statutory VAT. Time-limited special offers or discounts are displayed as such as part of the individual product presentation on our website.

(2) Our shipping and delivery costs are invoiced in addition to the prices stated for the individual products. Please see our Shipping costs overview/Delivery restrictions for applicable shipping costs.

(3) The Customer will not incur any further costs during the online order process.

Please read our T&C for more information on prices and shipping.

5. Payment terms and costs of payment options

(1) The customer can make the payment via credit card, debit card or PayPal. Additional payment methods may also be offered on the website. The specific options available for selection are displayed on the relevant website and generally during the order process.

(2) Any costs incurred for the selected payment type will be displayed in the virtual shopping cart and in the overview Payment options.

You can find more information about the payment methods in our Terms and Conditions and under payment methods.

6. Consumer cancellation right and sample cancellation form

A) Cancellation right for consumers for purchase contracts/new contracts in distance selling
B) Withdrawal form template

A) Cancellation right for consumers for purchase contracts/new contracts in distance selling

Consumer - a consumer is any natural person who enters into a legal transaction for a purpose that is outside of their trade, business or profession. They can withdraw from their contract declaration for remunerated contracts under the following conditions:

Cancellation policy:

Cancellation right
You have the right to cancel this contract within fourteen days without statement of reasons.

The cancellation deadline is fourteen days from the day that you or a third party nominated by you, but not the carrier, took possession of the last item.

To exercise your cancellation right you must contact us (Bergfreunde GmbH, Bahnhofstr. 26, 72138 Kirchentellinsfurt, email:, telephone: +49 7121/70 12 0) with a clear statement (e.g. a letter or email) about your decision to withdraw from this contract. You may use the attached withdrawal form, but this is not required.

For observance of the cancellation deadline it is sufficient if you send notification of your desire to exercise your cancellation rights before the expiry of the cancellation deadline.

Consequences of cancellation
If you withdraw from this contract we must refund all payments that we have received from you including any delivery costs (with the exception of additional costs that resulted from your selection of a delivery method that deviates from the cheapest standard delivery offered), immediately and at the latest within fourteen days of the day on which your notification about your cancellation of the contract is received. For the refunded payment we will use the same payment method as you used in the original transaction, unless we explicitly agree to something else; in no case will a fee be changed for this repayment.

We may delay the repayment until we have received the returned goods or until you have provided evidence that you have sent the goods back, depending on which occurs first.

You must send or deliver the goods back to us immediately or at the latest within fourteen days of the day on which you informed us of your withdrawal from this contract. The deadline is met if you send the goods before expiry of the fourteen day deadline. You pay the direct cost of returning the goods.

You must only pay for any loss in value if this is the result of handling that goes beyond standard examination of the quality, characteristics and functioning of the items.

The cancellation right is excluded for contracts

  • for delivery of goods that are not prefabricated, where individual selection by the consumer is significant in the manufacture or which are clearly tailored to the personal needs of the customer,
  • for delivery of goods that spoil quickly or whose expiry date is easily exceeded,
  • for delivery of newspapers, magazines or illustrations, with the exception of subscription contracts,

The cancellation right expires prematurely for contracts:

  • for delivery of sealed goods that are not suitable for returns due to health or hygiene reasons once their seal is removed after delivery,
  • for delivery of goods if after delivery their character means that they are irreversibly combined with other goods,
  • for delivery of audio or video recordings, or computer software in sealed packaging if this seal has been removed after delivery.

B) Withdrawal form template

Withdrawal form template

(If you want to withdraw from the contract please fill out this form and send it back to us).

To Bergfreunde GmbH, Bahnhofstr. 26, 72138 Kirchentellinsfurt, email:

I/we (*) hereby withdraw from the contract that I/we (*) concluded for the purchase of the following goods (*)/provision of the following service (*)

Ordered on (*)/received on (*)

Name of the consumer(s)

Address of the consumer (s)

Signature of the consumer(s) (only with notification on paper)


(*) Delete as appropriate.

7. Warranty conditions

(1) The Customer has a statutory right of warranty, which is modified in accordance with §§ 10, 11 of these T&C.

Please read our T&C for more information about warranties.

B. Additional customer information regarding the conclusion of distance contracts

The following information does not constitute any contractual stipulations. Our T&C are available for review via the following link: T&C.

1. How to enter into an online contract with us

Click the button "Add to cart", once you have found a product in our online shop that you would like to buy. The item is then added to your shopping cart and the content of your shopping cart is displayed in list format. This shopping cart overview allows you to specify a quantity for each of the items in the field "Quantity".

You can alternatively enter a number for "Quantity" on the page containing the detailed description of the relevant product right next to the button "Add to cart" before adding it to the shopping cart.

All products added to your shopping cart will be displayed at the top right edge of your screen. You can review the shopping cart overview as described above at any time by clicking any of the items listed. You can remove items from your shopping cart or change product quantities at any time.

Select a line item in your shopping cart overview and then click the bin icon to remove it from the cart, or alternatively enter a "0" for the relevant product quantity.

Clicking the button "Go to checkout" will initiate the order process for all items currently in your shopping cart.

Once you have clicked the button "Go to checkout" a new page will open, where you can either activate the customer information you have entered during a previous visit, or register as a new customer. A customer registration is not mandatory, you have the option of ordering as a guest user.

When registering as a new customer, click "Next" to enter your address information, communication data and an email address, plus a password of your choice. You can use this email address and password to log in during your next visit, and will not have to provide your personal information again. Click the button "Go to payment type" to continue your order process.

Previously registered customers should enter their email address and password in the relevant fields provided, followed by a click on the button "Login".

You will then be redirected to a page where you can select your preferred payment type. Make your selection and click the button "Check your order".

You will be forwarded to the next page. Here you can first of all review our detailed cancellation policy (and the cancellation form), as well as our Terms & Conditions.

Please read both documents carefully and confirm your acceptance by ticking the fields next to "I have read and understood the Cancellation Right and have seen the Cancellation Form" and "I am accepting your General Terms & Conditions". You will only be able to continue the order process, once you have acknowledged the Cancellation Right and have accepted the T&C.

You will then be shown an overview of all your details regarding the current order.

Please check to make sure all details are entered correctly. You can make changes to or correct the delivery address, billing address or the payment type and the items in your shopping cart by clicking the relevant link. You can furthermore edit all the information entered during the order process by clicking the "Back" button on your internet browser.

Once you have verified the correctness of all your data, click "Buy now" to finalize the order process.

We will immediately confirm the receipt of your order via email.

Please read our T&C for more information.

2. Archiving of the contract text and customer access

We will save your order information and will send you a copy back to you in a receipt confirmation email. You will receive a copy of our T&C latest after contract conclusion via email.

3. Input errors

You can correct all your input at any time during the order process by simply clicking the "Back" arrow to the left on your browser and then simply re-entering your details. You can change the number of items in your order by editing the number of items in the field "Quantity" in your shopping cart. The changes will be applied when you click "Update". You can make changes to or correct the delivery address, billing address and the items in your shopping cart by clicking the button "Edit" in the relevant area of the order overview. You can furthermore edit all the information entered during the order process by clicking the "Back" button on your internet browser.

You can cancel the entire order process by simply closing the browser tab.

4. Contract language

You can optionally enter into a contract with us in German language.

C. Information about the Battery Act

In accordance with the German Battery Act, we are obligated to inform you of the following in connection with the sale of batteries or battery packs and in connection with the delivery of equipment containing batteries or battery packs:

Batteries and battery packs do not belong in household waste. In accordance with the Battery Act, the disposal of batteries and battery packs in household wast is strictly forbidden. You as the end consumer are legally required to return used batteries. Please dispose of old batteries at public collection points or return them to the original point of sale where they will be disposed of for you free of charge. Any batteries sold by us as new batteries or which are contained in products we sell or have sold as part of our product range, can be returned to us in household-typical quantities to the following address free of charge or can be sent to us by post. Any postal returns must have postage paid.

Bergfreunde GmbH, Peter-Schaufler-Straße 18, 72108 Rottenburg

Batteries containing harmful materials are easily identified by the icon of a crossed out trash can on the body, similar to the one displayed here. The chemical formula of the harmful material is shown above the trash can symbol – "Cd" for Cadmium. "Pb" signifies lead, and "Hg" stands for mercury. This information is additionally contained in the accompanying documentation sent with your delivery or in the instruction manual of the manufacturer.

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