Consumer cancellation right / customer information

1. Consumer cancellation right and sample cancellation form

A) Cancellation right for consumers for purchase contracts/new contracts in distance selling
B) Withdrawal form template

A) Cancellation right for consumers for purchase contracts/new contracts in distance selling

Consumer - a consumer is any natural person who enters into a legal transaction for a purpose that is outside of their trade, business or profession. They can withdraw from their contract declaration for remunerated contracts under the following conditions:

Cancellation policy:

Cancellation right
You have the right to cancel this contract within fourteen days without statement of reasons.

The cancellation deadline is fourteen days from the day that you or a third party nominated by you, but not the carrier, took possession of the last item.

To exercise your cancellation right you must contact us (Bergfreunde GmbH, Bahnhofstr. 26, 72138 Kirchentellinsfurt, email:, telephone: +49 7121/70 12 0) with a clear statement (e.g. a letter or email) about your decision to withdraw from this contract. You may use the attached withdrawal form, but this is not required.

For observance of the cancellation deadline it is sufficient if you send notification of your desire to exercise your cancellation rights before the expiry of the cancellation deadline.

Consequences of cancellation
If you withdraw from this contract we must refund all payments that we have received from you including any delivery costs (with the exception of additional costs that resulted from your selection of a delivery method that deviates from the cheapest standard delivery offered), immediately and at the latest within fourteen days of the day on which your notification about your cancellation of the contract is received. For the refunded payment we will use the same payment method as you used in the original transaction, unless we explicitly agree to something else; in no case will a fee be changed for this repayment.

We may delay the repayment until we have received the returned goods or until you have provided evidence that you have sent the goods back, depending on which occurs first.

You must send or deliver the goods back to us immediately or at the latest within fourteen days of the day on which you informed us of your withdrawal from this contract. The deadline is met if you send the goods before expiry of the fourteen day deadline. You pay the direct cost of returning the goods.

You must only pay for any loss in value if this is the result of handling that goes beyond standard examination of the quality, characteristics and functioning of the items.

The cancellation right is excluded for contracts

  • for delivery of goods that are not prefabricated, where individual selection by the consumer is significant in the manufacture or which are clearly tailored to the personal needs of the customer,
  • for delivery of goods that spoil quickly or whose expiry date is easily exceeded,
  • for delivery of newspapers, magazines or illustrations, with the exception of subscription contracts,

The cancellation right expires prematurely for contracts:

  • for delivery of sealed goods that are not suitable for returns due to health or hygiene reasons once their seal is removed after delivery,
  • for delivery of goods if after delivery their character means that they are irreversibly combined with other goods,
  • for delivery of audio or video recordings, or computer software in sealed packaging if this seal has been removed after delivery.

B) Withdrawal form template

Withdrawal form template

(If you want to withdraw from the contract please fill out this form and send it back to us).

To Bergfreunde GmbH, Bahnhofstr. 26, 72138 Kirchentellinsfurt, email:

I/we (*) hereby withdraw from the contract that I/we (*) concluded for the purchase of the following goods (*)/provision of the following service (*)

Ordered on (*)/received on (*)

Name of the consumer(s)

Address of the consumer (s)

Signature of the consumer(s) (only with notification on paper)


(*) Delete as appropriate.

2. Information about the Battery Act

In accordance with the German Battery Act, we are obligated to inform you of the following in connection with the sale of batteries or battery packs and in connection with the delivery of equipment containing batteries or battery packs:

Batteries and battery packs do not belong in household waste. In accordance with the Battery Act, the disposal of batteries and battery packs in household wast is strictly forbidden. You as the end consumer are legally required to return used batteries. Please dispose of old batteries at public collection points or return them to the original point of sale where they will be disposed of for you free of charge. Any batteries sold by us as new batteries or which are contained in products we sell or have sold as part of our product range, can be returned to us in household-typical quantities to the following address free of charge or can be sent to us by post. Any postal returns must have postage paid.

Bergfreunde GmbH, c/o Rhenus Warehousing Solutions, Colemanstrasse 11, 35394 Gießen - Germany

Batteries containing harmful materials are easily identified by the icon of a crossed out trash can on the body, similar to the one displayed here. The chemical formula of the harmful material is shown above the trash can symbol – "Cd" for Cadmium. "Pb" signifies lead, and "Hg" stands for mercury. This information is additionally contained in the accompanying documentation sent with your delivery or in the instruction manual of the manufacturer.

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