4.8 of 5 starsShipping costs
Once your order is on its way it will get to you via the shortest possible way, without any hassle for you! That means: Our logistics team will process your order lightning fast. And all this will happen at a fair price with no hidden extra costs!
It can take longer to ship orders containing special items (e.g. tents, mountaineering backpacks, crash
pads, walking sticks, sleeping bags, electronics and liquids) because these products are stored separately and
manually packed.
Our shipping costs at a glance
| Shipping country | Shipping costs | |
|---|---|---|
| Germany | € 2,95 up to an order value of € 50 |
Free delivery from an order value of € 50 |
| Austria, Belgium, Denmark, Finland, France, Ireland, Italy, Luxembourg, Netherlands, Poland, Spain, Sweden |
€ 5,95 up to an order value of € 50 |
|
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Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Greece, Hungary, Latvia, Liechtenstein*, Lithuania, Malta, Portugal, Romania, Slovakia, Slovenia |
€ 9,95 up to an order value of € 100 |
Free delivery from an order value of € 100 |
* For our customers in Liechtenstein: The German VAT of 19% will not be applicable! The net prices will be displayed to you, once you have logged in at the shop. Bergfreunde will also take care of processing and customs clearance. You will have to pay the taxes applicable for your country and any relevant customs fees at the time of parcel delivery – All necessary documents are included in the parcel!
Current delivery information
Please find your country's most recent delivery information on the DHL page.
Transport damage
Please check your shipment for completeness and transport damage immediately upon receipt and refuse to accept it if there is visible damage.
If this is not possible, please photograph the damage and keep the box for the time being. Please contact our team immediately at contact or +49 7121/70 12 0. The damage must be documented as soon as possible so that your right to claim a refund doesn't expire.
Failure to file a claim or contact us will not affect your statutory warranty rights. However, doing so allows us to file our own claims against the carrier provider or transport insurance.