Inov-8 - Roclite 315 G GTX - Multisport shoes tested

I have been wearing Inov8's for fell walking in the Highlands, Southern Uplands and Lake District for 20 years, buying a new pair most years.
However the company is constantly changing and updating products, in itself no bad thing. But what is unacceptable is the variations in sizing.
Last month my latest pair arrived from Alpine Trek, the same size as my previous pair, so i put them on and headed out with the dogs. But by the time i got back my toes were painful and going numb, as Inov8 had changed the sizing WITHOUT informing customers.
So now i have a £135 pair of shoes that don't fit. In fact they are painful to wear.

I emailed Inov8, and today received their reply; they said yes, they have changed sizing and that people find they need half a size to a full size bigger, and 'i hope that helps'.
No it doesn't, not helpful at all. No offer to change mine for a bigger size.

So that's it, i am now officially an ex-Inov8 customer, due to their frankly insulting customer service; "we've got your money now go fish"

Utterly wretched.
Do yourselves a favour, buy a different brand that accords to accepted shoe sizing and LOOKS AFTER IT'S LOYAL CUSTOMERS